Shipping Policy for Stepex
Introduction
Welcome toStepex! We are pleased to offer free shipping for all orders within the United States. This Shipping Policy outlines how we handle shipping and delivery of your orders.
Shipping Locations
We currently offer free shipping to addresses within the United States. Unfortunately, we do not ship to international locations at this time.
Processing Time
- Order Processing: All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Once your order is processed, you will receive a confirmation email with tracking information.
- Order Cutoff: Orders placed after 3:00 PM (Eastern Time) will be processed the next business day.
Shipping Methods
We use a variety of shipping carriers to deliver your orders, including but not limited to USPS, UPS, and FedEx. The shipping method and carrier used will depend on the size and weight of your order as well as delivery location.
Delivery Time
- Standard Shipping: Most orders will arrive within 3-7 business days after processing. Delivery times may vary based on your location and other factors beyond our control.
- Tracking: Once your order has shipped, you will receive an email with a tracking number so you can monitor its progress.
Shipping Charges
We are pleased to offer free shipping on all orders within the United States. There are no additional shipping charges for standard delivery.
Shipping Issues
If you experience any issues with your shipment, such as delays or damaged items, please contact us as soon as possible. Our customer service team will assist you in resolving any shipping-related issues.
Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you realize there is an error in your address after placing your order, please contact us immediately to correct it.
Lost or Stolen Packages
Once a package is handed over to the carrier, Stepex is not responsible for lost or stolen packages. If your package does not arrive or is marked as delivered but not received, please contact the carrier directly for assistance. You can also reach out to our customer service team for further help.
Returns and Exchanges
Please refer to our Return Policy for information on returning or exchanging items.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
- Email: support@Stepex.us
- Phone: +1 8622595064
- Address: 5333 W Lower Buckeye Rd, Phoenix, AZ 85043, United States
Thank you for shopping with Stepex!